By using this website you acknowledge and agree to the Privacy Policy thereof which is set out below.

The Privacy Policy relates to the collection and use of personal information you may supply to us through your use of the Service channels on the Okina website and such policy therefore governs the manner in which your personal information will be dealt with.

Personal information for the purposes of this document means all information specific to you, which is provided to us through the use of the website. In other words, information that identifies you. This includes but is not limited to the following personal information that you may provide to us when using the website:

  • Your name and surname;
  • Your company’s name/registration number;
  • Contact numbers;
  • E-mail address. By using any of the Services on our website you hereby consent that we may send you promotional material, newsletters, or details which we think may be of interest to you.
    Please note that you will not be allowed to use the Services unless you consent to us using your information for marketing purposes in the future.

User-generated content:

You are solely responsible for your conduct and any data, text, files, information, usernames, images, graphics, photos, profiles, audio, and video clips, sounds, musical works, works of authorship, applications, links, and other content or materials (collectively, “Content”) that you submit, post or display on or via any of Okina’s Services.

You must not create or submit unwanted email, comments, likes, or other forms of commercial or harassing communications (a/k/a “spam”) to any Okina users and/or staff.

Automatically Collected Information

In addition, the website may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, information about the phone you are using and information about the way you use the website.

When you visit the website, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city you are located within. We will not share your current location with other users or partners.

We may use third-party analytics tools to help us measure traffic and usage trends for the website and Okina Services. These tools collect information sent by your device, including the web pages you visit, add-ons, and other information that assists us in improving the Service. We collect and use this analytics information with analytics information from other Users so that it cannot reasonably be used to identify any particular individual User.

Do third parties see and/or have access to information obtained by the website?

Yes. We will share your information with third parties only in the ways that are described in this privacy statement.

Other parties in connection with certain business transactions

In the event that we sell any of our businesses or assets, we may disclose your personal information to the prospective buyer of such business or assets.

Companies that provide services to us

Companies that provide services to us or act on our behalf may have access to information about you. These companies are limited in their ability to use the information they receive in the course of providing services to us or you.

Third-parties where you provide consent

In some cases, third parties (often advertisers), may wish to attain information about you in order to promote their products to you, or for whatever other reason. We may share information with third- parties where you provide consent in the form of explicit opt-in. Such circumstances may include (but are not limited to) an entry into a competition sponsored by a third party where the provision of your information is a condition for entry to the competition, or where you express your interest in a product or service for which you would like more information.

Other parties that provide content, advertising services, or functionality on our Platforms

Some of the content, advertising, and functionality on our Platforms may be provided by third parties that are not affiliated with us. Such third parties include:

  • advertising providers, which help us and our advertising customers provide ads that are tailored to users’ interests and understand how users respond to those ads;
  • Audience-measurement companies, which help us measure the overall usage of our Services and compare that usage to other online services; and
  • Social networking services (like Facebook, Twitter, LinkedIn, Instagram) enable you to register and log in to certain of our services and to share things you find on our Platforms with your social network. This is only applicable if you choose to connect with a social networking service; we may provide other registration and login methods.

These third parties may collect or receive information about your use of our Services, including through the use of cookies, web beacons, and other technologies, and this information may be collected over time and combined with information collected on different websites and online services. It’s important to remember that we don’t control the privacy practices of these (or any other) third-party services. So we encourage you to read the privacy policies of these services before connecting to them.

We may disclose User Provided and Automatically Collected Information

as required by law, such as to comply with a subpoena or similar legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; with our trusted Services providers who work on our behalf, do not have an independent use of the information we disclose to them and have agreed to adhere to the rules set forth in this privacy statement.

Data Retention Policy, Managing Your Information

There may be links from the Service, or from communications, you receive from the Service to third-party websites or features. There may also be links to third-party websites or features in images or comments within the Service. The Service also includes third-party content that we do not control, maintain or endorse. Functionality on the Service may also permit interactions between the Service and a third-party web site or feature, including applications that connect Users with a third-party web site or feature. For example, the Service may include a feature that enables you to share Content from the Service or your Content with a third party, which may be publicly posted on that third party’s service or application.

Data protection:

We will retain User-Provided data for as long as you use any Okina Service and for a reasonable time thereafter. We will retain Automatically Collected information for up to 72 months and thereafter may store it in aggregate. If you’d like us to delete User Provided Data that you have provided via the website, please contact us at and we will respond in a reasonable time. Please note that some or all of the User-Provided Data may be required in order for any Okina Service to function properly.


We do not use the Application to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information

without their consent, he or she should contact us at, whereafter we will delete such information from our files within a reasonable time.


We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect the information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Services. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Your privacy is important to us. We will therefore not sell, rent or provide your personal information to unauthorized entities or other third parties, for their independent use, without your consent, excluding required information relating to your selected Okina Service.

If at any stage, after you have given us your consent, you no longer wish that we use your personal information, you may at any stage withdraw your consent by notifying us either telephonically or by email of the withdrawal of your consent.

We have the highest regard for the privacy of the personal information obtained through the use of our Services, and therefore will only use the personal information obtained subject to the Terms and Conditions of this agreement and for the purpose for which it was collected and only for the purposes of positively identifying the user when any of our Services are accessed as well as in order to quote you.

We value the information you chose to provide and which we collect from you and will take reasonable steps to protect your personal information from loss, misuse or unauthorized alteration.

The information we maintain concerning you is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.

In this regard, however, we cannot guarantee the security of any personal information that you disclose through our website. You, therefore, accept the inherent risk of providing information when using our website and ancillary Services and will not hold us, our directors, employees or agents responsible for any breach of security.

The following are the instances when we will be entitled to disclose the personal information obtained from you:

  • When any regulatory authority requests same; To comply with any regulation passed under relevant legislation or any legal process; To enforce and protect our rights and property(including intellectual property) ;
  • When you have expressly authorized us to do so.

Please ensure that you have read and understood the Terms and Conditions of this Privacy Policy

before you provide us with your personal information.

We reserve the right in our sole discretion to amend this Privacy Policy from time to time. You agree to review the Privacy Policy whenever you visit our app for any such amendments. Save as expressly provided to the contrary in this Privacy Policy, the amended version of the Privacy Policy shall supersede and replace all previous versions thereof

This privacy policy was last updated on 14 May 2020.

The Surviving Trauma: Stories of Hope Podcast Privacy Policy

Effective as of 1 February 2021

1 Introduction

2 About this Policy

3 Your rights and your preferences: Giving you choice and control

4 Personal data we collect from you

5 What we use your personal data for

6 Sharing your personal data

7 Data retention and deletion

8 Transfer to other countries

9 Links

10 Keeping your personal data safe

11 Children

12 Changes to this Policy

13 How to contact us

1. Introduction

Thanks for choosing The Surviving Trauma: Stories of Hope Podcast.

At The Surviving Trauma: Stories of Hope Podcast, we want to give you the best possible experience to ensure that you enjoy our service. To do this we need to understand your listening and/or usage habits so we can deliver an exceptional and personalized service specifically for you. Your privacy and the security of your personal data is, and will always be, enormously important to us. So, we want to transparently explain how and why we gather, store, share and use your personal data – as well as outline the controls and choices you have around when and how you choose to share your personal data.

That is our objective, and this Privacy Policy (“Policy”) will explain exactly what we mean in further detail below.

2. About this Policy

This Policy sets out the essential details relating to your personal data relationship with The Surviving Trauma: Stories of Hope Podcast. The Policy applies to all Surviving Trauma: Stories of Hope services and any associated services (referred to as the ‘Podcast and Website Service’).

From time to time, we may develop new or offer additional services. If the introduction of these new or additional services results in any material change to the way we collect or process your personal data we will provide you with more information or additional terms or policies. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Policy.

The aim of this Policy is to:

  1. Ensure that you understand what personal data we collect about you, the reasons why we collect and use it, and who we share it with;
  1. Explain the way we use the personal data that you share with us to give you a great experience when you are using the ‘Podcast and Website Service’; and
  2. Explain your rights and choices in relation to the personal data we collect and process about you and how we will protect your privacy.

We hope this helps you to understand our privacy commitments to you. For information on how to contact us if you ever have any questions or concerns, please see Section 13 ‘How to contact us below. Alternatively, if you do not agree with the content of this Policy, then please remember it is your choice whether you want to use the ‘Podcast and Website Service’.

3. Your rights and your preferences: Giving you choice and control

The General Data Protection Regulation or “GDPR” gives certain rights to individuals in relation to their personal data. Accordingly, we are happy to offer transparency and access controls to help users take advantage of those rights. As available and except as limited under applicable law, the rights afforded to individuals are:

  • Right of access – the right to be informed of, and request access to, the personal data we process about you;
  • Right to rectification – the right to request that we amend or update your personal data where it is inaccurate or incomplete;
  • Right to erasure – the right to request that we delete your personal data;
  • Right to restrict – the right to request that we temporarily or permanently stop processing all or some of your personal data;
  • Right to object – the right, at any time, to object to us processing your personal data on grounds relating to your particular situation; the right to object to your personal data being processed for direct marketing purposes;
  • Right to data portability – the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service; and
  • Right not to be subject to automated decision-making – the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect. In order to enable you to learn more about these rights, exercise these rights with ease, and record your preferences in relation to how we use your personal data, we provide the following resources:
    • Privacy Settings (accessed via your account page) – allows you to exercise choices about the processing of certain personal data.
    • Notification Settings (accessed via your account page) – allows you to choose which marketing communications you receive from us. You may toggle these settings to opt-in or out of receiving different types of email and push notifications. Please note that email marketing messages from us include an opt-out mechanism within the message itself (e.g. an unsubscribe link in the emails we send to you). Clicking on the link in an email will opt you out of further messages.
  • Cookies Policy – provides more information on how we use cookies, including interest-based advertising. You will also find information about how you can manage your cookie preferences and opt-out of certain types of tracking; and

If you have any questions about your privacy, your rights, or how to exercise them, please contact us using the ‘Contact Us form on the website. If you have concerns about our processing of your personal data, we hope you will continue to work with us to resolve them. However, you can also contact and have the right to lodge a complaint with your local Data Protection Authority.

4. Personal data we collect from you

We have set out in the tables below the categories of personal data we collect and use about you and how we collect it:

Categories of personal data

Description of category

User Data

This is the personal data that is provided by you or collected by us to enable you to sign up for and use the ‘Podcast and Website Service’. this may include your username, email address, phone number, birth date, gender, street address, and country.

Some of the personal data we will ask you to provide is required in order to create your account. You also have the option to provide us with additional personal data in order to make your account more personalized.

If you use a third party service to create an account, we will receive personal data via that third party service but only when you have consented to that third party service sharing your personal data with us. Please note that the available sign-up options may differ by country.

Usage Data

This is the personal data that is collected about you when you’re accessing and/or using the ‘Podcast and Website Service’, including:

  • Information about your interactions with the ‘Podcast and Website Service’ such as the date and time of any requests you make, streaming history, playlists you create, your library, your browsing history, and your interactions with the ‘Podcast and Website Service’. This also may include details of your use of third-party applications in connection with the ‘Podcast and Website Service’.

  • Inferences drawn about your interests and preferences based on your usage of the ‘Podcast and Website Service’.

  • User Content you post to site/app, such as photos, comments and interactions. Please note that we will only access your camera or photos from your device if you give us permission to do so, and we will only access images that you specifically choose to share with us and metadata related to those images, such as the type of file and the size of the image. We will never scan or import your device’s photo library or camera roll.

  • Certain technical data, which may include: o URL information;

  • online identifiers including cookie data and IP addresses;

  •  information about the types of devices you are using such as unique device IDs, network connection type (e.g. wifi, 3G, LTE, Bluetooth), provider, network and device performance, browser type, language, information enabling digital rights management, operating system

  • device attributes of devices on your wifi network that are available to connect to the ‘Podcast and Website Service’;

  •  your non-precise location, which may be derived or inferred from certain technical data (e.g., your IP address, language setting of your device, to comply with geographic requirements in our licensing agreements, and deliver personalized content and advertising to you.

Payment and Purchase Data

We may collect certain personal data if you sign up or purchase any of our Paid Subscriptions or make other purchases through the ‘Podcast and Website Service’. The exact personal data collected will vary depending on the payment method (e.g. direct via your mobile phone carrier or by invoice) but will include information such as:

  • Name;

  • Date of birth;

  • Credit or debit card type, expiration date, and certain digitsof your card number;

  • Postal code;

  • Mobile phone number; and

  • Details of your purchase and payment history.

Categories of third party

Description of category


Authentication partners

If you register for or log in to our services using third-party credentials (e.g. Facebook), we will import your information from such third party to help create your account with us.

Technical service partners

We may work with technical service partners that provide us with certain data, such as mapping IP addresses to non-precise location

Advertisers and other advertising partners data, to enable us to provide the ‘Podcast and Website Service’, content, and features.

Payment partners

If you choose to pay for a service or feature by invoice, we may receive data from our payment partners to enable us to send you invoices, process your payment and provide you with what you’ve purchased.

We may obtain certain data about you, such as cookie id, mobile device id, or email address, and inferences about your interests and preferences from certain advertisers and advertising partners that allow us to deliver more relevant ads and measure their effectiveness.

6. Sharing your personal data

We have set out the categories of recipients of the personal data collected or generated through your use of the ‘Podcast and Website Service.

Publicly available information

The following personal data will always be publicly available on the ‘Podcast and Website Service: your name and/or username, profile picture.

Personal data you may choose to share

The following personal data will only be shared with the categories of recipients outlined in the table below if:

  • you choose to make use of the ‘Podcast and Website Service’ feature where sharing of particular personal data is required for the proper use of the ‘Podcast and Website Service; or
  • you grant us your permission to share the personal data, e.g. by selecting the appropriate setting the ‘Podcast and Website Service or authorizing us through a presented consent mechanism. Information we may share

Categories of Recipients

Service providers

Reason for sharing

We may work with service providers that work on our behalf which may need access to certain personal data in order to provide their services to us. These companies include those we’ve hired to provide customer service support, operate the technical infrastructure that we need to provide the ‘Podcast and Website Service, assist in protecting and securing our systems and services, and help market our products and services as well as partner products, services, events, and co-branded promotions in which the ‘Podcast and Website Service is involved.

Payment processors

We may share your personal data with our payment processors as necessary to enable them to process your payments, and for anti-fraud purposes.

Advertising partners

We may work with advertising partners to enable us to customize the advertising content you may receive on the ‘Podcast and Website Service. These partners help us deliver more relevant ads and promotional messages to you, which may include interest-based advertising (also known as online behavioral advertising), contextual advertising, and generic advertising on the ‘Podcast and Website Service. We and our advertising partners may process certain personal data to help us understand your interests or preferences so that we can deliver advertisements that are more relevant to you.

Other Okina Holdings CC group companies

We may share your personal data with other Okina Holdings CC group companies to carry out our daily business operations and to enable us to maintain and provide the ‘Podcast and Website Service to you.

Law enforcement and data protection authorities

We may share your personal data when we in good faith believe it is necessary for us to do so in order to comply with a legal obligation under applicable law, or respond to valid legal processes, such as a search warrant, a court order, or a subpoena. We also share your personal data where we in good faith believe that it is necessary for the purpose of our own, or a third party’s legitimate interest relating to national security, law enforcement, litigation, criminal investigation, protecting the safety of any person, or to prevent death or imminent bodily harm, provided that we deem that such interest is not overridden by your interests or fundamental rights and freedoms requiring the protection of your personal data.

7. Data retention and deletion

We keep your personal data only as long as necessary to provide you with the ‘Podcast and Website Service’ and for legitimate and essential business purposes, such as maintaining the performance of the ‘Podcast and Website Service’, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes.

If you request, we will delete or anonymize your personal data so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal data, including situations such as the following:

  • If there is an unresolved issue relating to your accounts, such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal data until the issue is resolved;
  • Where we need to retain the personal data for our legal, tax, audit, and accounting obligations, we will retain the necessary personal data for the period required by applicable law; and/or,
  • Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users.

8. Transfer to other countries

the ‘Podcast and Website Service’ may share your personal data globally with affiliated companies in order to carry out the activities specified in this Policy. the ‘Podcast and Website Service’ may also subcontract processing to, or share your personal data with, third parties located in countries other than your country. Your personal data, therefore, may be subject to privacy laws that are different from those in your country.

9. Links

We may display advertisements from third parties and other content that links to third-party websites. We cannot control or be held responsible for third parties privacy practices and content. If you click on a third-party advertisement or link, please understand that you are leaving the ‘Podcast and Website Service’ and any personal data you provide will not be covered by this Policy. Please read their privacy policies to find out how they collect and process your personal data.

10. Keeping your personal data safe

We are committed to protecting our users’ personal data. We implement appropriate technical and organizational measures to help protect the security of your personal data; however, please note that no system is ever completely secure. We have implemented various policies to guard against unauthorized access and unnecessary retention of personal data.

Your password protects your user account, so we encourage you to use a strong password that is unique to your user account, never share your password with anyone, limit access to your computer and browser, and log out after having used the ‘Podcast and Website Service’.

11. Children

The ‘Podcast and Website Service’ is not directed to children under the age of 13 years. The ‘Podcast and Website Service’ is also not offered to children whose age makes it illegal to process their personal data or requires parental consent for the processing of their personal data under the GDPR or other local law.

We do not knowingly collect personal data from children under 13 years or under the applicable age limit (the “Age Limit”). If you are under the Age Limit, please do not use The ‘Podcast and Website Service’, and do not provide any personal data to us.

If you are a parent of a child under the Age Limit and become aware that your child has provided personal data to The ‘Podcast and Website Service’, please contact us using the ‘Contact Us’ form and you may request the exercise of your applicable rights detailed in Section 3 ‘Your rights and your preferences: Giving you choice and control’ of this Policy.

If we learn that we have collected the personal data of a child under the age of 13 years, we will take reasonable steps to delete the personal data.

12. Changes to this Policy

We may occasionally make changes to this Policy.

When we make material changes to this Policy, we’ll provide you with prominent notice as appropriate under the circumstances, e.g., by displaying a prominent notice within The ‘Podcast and Website Service’ or by sending you an email and/or a device notification. We may notify you in advance.

Please, therefore, make sure you read any such notice carefully.

13. How to contact us

Thank you for reading our Policy. If you have any questions about this Policy, please contact us by using the ‘Contact Us form or emailing

Okina Holdings CC is the data controller for the purposes of the personal data processed under this Policy.